String of Purls Yarn & Knitting Shop :|: Omaha's Nebraska

Find quick answers to your questions below. If you are unable to answer your question from this section please contact us using our contact form or call us at 866-393-5648.

Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• How do I know if an item on the site is in stock?
• When will my backorder arrive?

My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?

Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?

Guarantees
• Privacy Policy
• Security

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

Additional Support
• How do I contact you?